+971 2 5557151
M-Musaffa, Abu Dhabi,UAE
info@7starss.com

CALL CENTER SOLUTIONS

In Dubai, UAE, 7 starss is the leading service partner for Call Center Solutions. We build all-in-one intelligent Call Center Systems with emerging technologies to provide real-time insights into customer-agent interactions, conversion rates, and agent productivity. You can use our services from anywhere, on any device, to manage call queues, track performance, and supervise ongoing conversations.

With our sophisticated call routing and automatic call distribution services, you can improve your response time. You can record calls automatically and track them against customer tickets. We also offer a consolidated agent portal with CRMs that are seamlessly integrated. As a result, your agents can easily access a customer’s previous conversation and, if necessary, direct the caller to a specific agent.

For nearly a decade, our team has worked with clients in Dubai to establish a new standard in call centre performance measurement, statistics, and reporting. Throughout the life of our services and installations, we provide best-in-class support.

Start using 7-starss expert Call Center Solutions as soon as possible to improve your customer engagement, revenue growth, and decision-making process.

Features

Live Administrator

Monitor your agent's productivity and performance in real time, as well as supervise customer-agent interactions.

Multi-channel Set-up

Integrate multiple touchpoints, such as voice calls, text messages, social media, and the web, for easy customer access and management.

Custom Agent Dashboards

Increase agent productivity with our custom-designed agent dashboard, which allows them to access all client information from a single screen.

Easy, Automated Installation

Take advantage of our industry-leading features and deploy our call centre solution in minutes to maximise your company's uptime.

Contact Management

Create an easy-to-access database to help your agents manage a high volume of incoming and outgoing customer interactions.

IVR System

Create a smart IVR system with 7-Starss advanced technology and automate features such as call forwarding, distributing, and receiving.